💼 About This Role

You'll lead and motivate a team of receptionists and hospitality ambassadors to deliver exceptional event experiences for a leading tech company. You'll ensure best-in-class customer service while managing schedules, escalations, and team development. This role combines corporate event operations with people leadership in a dynamic brand agency environment.

🎯 What You'll Do

• Manage team of receptionists and hospitality ambassadors
• Handle guest-related escalations and scheduling
• Oversee onboarding, training, and compliance processes
• Partner with client on strategic initiatives and projects

📋 Requirements

• 5-7 years of experience in a similar role
• Fluent in German and English
• Strong people management skills with ability to lead by example
• Experience working cross-functionally with all levels of stakeholders

✨ Nice to Have

• Experience with large and complex databases
• Ambitious and proactive with a calm approach to handling pressure

🎁 Benefits & Perks

• 🏖️ Paid time off
• 📚 Training and development
• 🧑‍💼 Mentorship and career growth

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Team Interview· 45 min