🛠 Tech Stack

💼 About This Role

You'll assess the merchant network periodically to improve service quality and reliability. Your daily field visits and mystery shopping ensure compliance and identify risks. This role combines field operations with data-driven quality assurance to support Africa's cashless mission.

🎯 What You'll Do

• Make daily field visits to ensure corporate network is working properly
• Monitor merchant activity and transaction compliance
• Perform mystery shopping to assess service quality
• Analyze and report merchant behavior and data

📋 Requirements

• 2+ years in field roles assessing service quality or data collection
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Fluency in French

✨ Nice to Have

• English proficiency
• Experience in selling, network management, or distribution
• Good knowledge of Google Forms and Sheets

🎁 Benefits & Perks

• 🏥 Generous health insurance for you and dependents
• 👶 26 weeks parental leave for mothers, 4 weeks for fathers
• 🍱 Free food and beautiful office space
• 📱 Airtime reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Submit resume and cover letter· N/A
2. 2Application review· 1-2 weeks
3. 3Interview· 1-2 hours