🛠 Tech Stack

💼 About This Role

You'll lead the strategic evolution of global compensation and error categorization frameworks for HelloFresh Group, driving experimentation to balance customer-centricity and cost-effectiveness. Your work will directly reduce customer friction and protect the bottom line by owning global fraud policies and cross-functional alignment. This role offers the chance to shape proactive customer experience at a leading global tech-powered food company.

🎯 What You'll Do

• Architect global error categorization and compensation vision
• Steer end-to-end A/B testing roadmap for compensation
• Oversee global compensation spend with data-driven insights
• Own and evolve global Fraud and Compensation policy framework

📋 Requirements

• Obsessive customer centricity with strategic empathy
• Advanced analytical reasoning with SQL/Excel proficiency
• Credible stakeholder leadership to align cross-functional teams
• Strategic project management for global execution

✨ Nice to Have

• Experience in meal kit or subscription business
• Background in fraud policy or customer recovery
• Familiarity with A/B testing and experimentation

🎁 Benefits & Perks

• 🥗 Discounted HelloFresh box and office meals
• 📚 Annual learning & development budget
• 🏋️ 24/7 gym access and wellbeing platforms (Headspace, Spill)
• 🌍 Hybrid working model and relocation support
• 🏖️ Sabbatical leave options

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Application Review· 5 minutes
2. 2Recruiter Phone Screen· 30 min
3. 3Hiring Manager Interview· 60 min
4. 4Case Study / Technical Task· 1 week