Tech Stack

Description

You will lead a team to drive scalable, compliant, and high-quality servicing experiences across Affirm's Operations organization, defining strategies and owning a portfolio of programs to enable efficient growth and exceptional outcomes for customers and merchants.

Requirements

• 6+ years in program management or product operations, preferably in large-scale or global operations
• 2+ years managing teams in fintech or financial services, including scaling operations in a regulated environment
• Deep expertise in financial regulations (UCC, Reg E, Reg Z, CARD Act, GLBA, UDAAP, GDPR) and dispute management
• Proven experience leading managers or senior ICs, including hiring, coaching, and performance management
• Certification in Lean Six Sigma, PMP, or Design Thinking strongly preferred

Responsibilities

• Lead team performance and deliver complex cross-functional programs aligned with servicing strategy and OKRs
• Define program strategy and develop roadmaps, tracking progress against KPIs, timelines, budgets, and risks
• Hire, coach, and develop a high-performing Operations Enablement team
• Drive cross-functional alignment with senior leaders across Product, Engineering, Operations, and Compliance
• Manage risk and operational delivery at scale, guiding data-backed decision-making