🛠 Tech Stack

💼 About This Role

You'll serve as the primary relationship owner for an assigned customer portfolio, driving retention and expansion. You'll lead onboarding programs and guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities. This is a unique opportunity to help businesses realize the transformative potential of AI-powered software creation.

🎯 What You'll Do

• Serve as primary relationship owner for assigned customer portfolio
• Lead onboarding programs to accelerate time-to-value
• Execute renewal processes with focus on expansion
• Maintain accurate customer health scores in Hubspot CRM

📋 Requirements

• 3-5+ years in Customer Success or Account Management in SaaS
• Excellent communication skills to explain technical concepts to non-technical audiences
• Proven track record of meeting renewal and expansion revenue targets
• Proficiency in CRM systems (e.g., Hubspot)

✨ Nice to Have

• Active Replit user
• Experience at early-stage startup or in developer tools
• Background in customer success serving technical or semi-technical user bases

🎁 Benefits & Perks

• 💰 Competitive Salary & Equity
• ⚕️ Health, Dental, Vision and Life Insurance
• 🚼 Paid Parental, Medical, Caregiver Leave
• 🏖️ Flexible Time Off (FTO) + Holidays
• 🚀 Quarterly Team Gatherings