Description

You'll join Samsara's Tier 2 support team to resolve complex customer issues related to IoT hardware and software, collaborating with engineering and product teams to improve support and enhance customer experience. Your work will directly impact industries like agriculture, construction, and transportation.

Requirements

• B.S. in Computer Science, Engineering, or related field
• 5+ years in technical support, engineering, or similar role
• Fluent English

Responsibilities

• Become an expert on Samsara's IoT product portfolio
• Troubleshoot and resolve medium to high complexity customer issues
• Respond to customers and meet SLA goals
• Author and maintain knowledge base articles
• Partner with Engineering and Product teams to reproduce bugs