🛠 Tech Stack

💼 About This Role

You'll lead a team of Service Desk Analysts ensuring efficient IT support across all locations. You'll drive continuous improvement in service management using ITIL best practices. This remote role offers the chance to make a significant impact in a growing company.

🎯 What You'll Do

• Lead and mentor Service Desk Analysts
• Develop SLAs and KPIs for support efficiency
• Oversee ticketing system management and escalation
• Implement ITIL-based service management processes

📋 Requirements

• 4+ years in IT service management
• At least 2 years in a leadership role
• Strong knowledge of ITIL frameworks
• Experience with IT Service Management platforms

✨ Nice to Have

• ITIL certification (Foundation or higher)
• Experience managing vendors and contracts
• Bachelor's degree in IT or related field

🎁 Benefits & Perks

• 💰 Competitive pay with discretionary annual incentive
• 🏥 Health and wellness benefits (typical for role)
• 🏖️ Unlimited PTO (assumed)
• 📈 Career development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Team Interview· 45 min
4. 4Offer· N/A