💼 About This Role

You'll define the customer's experience through service, focus, and participation in a fast-paced veterinary ER hospital. You'll ensure personalized, memorable interactions before, during, and after visits, and resolve concerns with empathy while supporting clinical teams. This role offers unparalleled growth opportunities in a supportive, award-winning workplace.

🎯 What You'll Do

• Greet customers warmly in person, by phone, or online.
• Oversee all customer communications and route urgent calls.
• Deliver personalized experiences and creatively say 'yes' to needs.
• Process payments accurately and protect financial information.

📋 Requirements

• 2+ years of experience in a customer service role.
• Advanced knowledge of computer programs and practice management software.
• Strong organizational skills and attention to detail.
• Ability to work nights, weekends, and holidays as needed.

✨ Nice to Have

• Experience in a veterinary or medical setting.
• Bilingual skills.
• Familiarity with financial counseling or end-of-life discussions.

🎁 Benefits & Perks

• 💰 Competitive compensation with 401K match.
• 🏥 Health and wellness benefits starting day one, including free therapy.
• 📚 Learning and growth programs with CE travel stipend up to $2,500/year.
• 👶 Paid parental leave up to 12 weeks at full salary.
• 🩺 Student loan repayment assistance.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3On-site or video interview· 1 hour