3h ago

Technical Account Manager

Austin, TX

$93.3k-$140k / year

full-timemid Remotesoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll partner with world-class brands as the primary owner of their Bazaarvoice technical program. You'll ensure the program follows best practices, aligns with business goals, and proactively mitigate issues. This role offers the chance to drive adoption and expand technical relationships with key stakeholders.

๐ŸŽฏ What You'll Do

  • Manage technical relationship with assigned clients
  • Monitor program health and mitigate risks
  • Drive adoption of contracted solutions
  • Oversee all technical touch points and escalate issues

๐Ÿ“‹ Requirements

  • 18-24 months in a client-facing role
  • Experience in technical consulting or project management
  • Knowledge of web technologies (HTML, CSS, JavaScript, XML, SQL)
  • Ability to explain complex technical concepts to non-technical stakeholders

โœจ Nice to Have

  • Experience in account management
  • Basic knowledge of SEO principles
  • Knowledge of web analytics tools

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Hiring Manager Interviewยท 45 min
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