3h ago
Technical Account Manager
Austin, TX
$93.3k-$140k / year
full-timemid Remotesoftware
๐ Tech Stack
๐ผ About This Role
You'll partner with world-class brands as the primary owner of their Bazaarvoice technical program. You'll ensure the program follows best practices, aligns with business goals, and proactively mitigate issues. This role offers the chance to drive adoption and expand technical relationships with key stakeholders.
๐ฏ What You'll Do
- Manage technical relationship with assigned clients
- Monitor program health and mitigate risks
- Drive adoption of contracted solutions
- Oversee all technical touch points and escalate issues
๐ Requirements
- 18-24 months in a client-facing role
- Experience in technical consulting or project management
- Knowledge of web technologies (HTML, CSS, JavaScript, XML, SQL)
- Ability to explain complex technical concepts to non-technical stakeholders
โจ Nice to Have
- Experience in account management
- Basic knowledge of SEO principles
- Knowledge of web analytics tools
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Technical Interviewยท 60 min
- 3Hiring Manager Interviewยท 45 min
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