💼 About This Role

You'll work directly with innovative restaurant concepts to redefine in-store payment and hospitality experiences. You'll own end-to-end pilot rollouts, gathering real-time insights to shape product and commercial strategy. This is a highly hands-on, exploratory role where you'll operate across the full customer journey.

🎯 What You'll Do

• Own end-to-end experience with pilot customers, introducing new ways to order and pay
• Partner with diverse hospitality operators to design and refine service and payment flows
• Gather real-time insights and turn feedback into actionable recommendations
• Build business cases and financial models to evaluate new opportunities
• Help define repeatable playbooks for broader rollout of new in-store experiences

📋 Requirements

• Experience in sales, customer success, or growth in hospitality/payments/SaaS
• Strong bias for action and comfort navigating ambiguity
• Passion for reshaping in-person guest experiences
• Proven ability to work closely with product teams to find product-market fit

✨ Nice to Have

• Experience with experiential dining or venue-based entertainment
• Familiarity with POS systems or payments technology
• Background in early-stage initiatives or building new programs

🎁 Benefits & Perks

• 💰 Competitive base salary with bonus/commissions and equity
• 🏖️ Flexible hybrid work model
• 📈 Learning and development with AI tools across all disciplines
• 🩺 Comprehensive health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min
4. 4Final Interview· 45 min

🚩 Heads Up

• Role combines sales, customer success, and product responsibilities, potentially unclear focus
• Requires both strategic planning and hands-on execution in live environments, which may be demanding