2h ago
Customer Success Manager
New York City, NY, USA
$100,000-$130,000 / year
full-timemid HybridClimate Tech
Requirements
- Right to work in the USA
- 3+ years in management consulting, customer success, account management, or operations/strategy at a fast-growing startup
- Experience in commodities, manufacturing, or sustainability
- Happy to work from Union Square office 3 days/week
- Deep customer empathy and ownership mentality
Responsibilities
- Own large book of medium-sized accounts with lower-touch engagement
- Define customer success plans and identify growth opportunities
- Win Executive Sponsors and cultivate Adoption Champions
- Proactively identify and mitigate customer churn risks
- Collaborate with Sales and Product to embed customer success culture
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