🛠 Tech Stack

💼 About This Role

You'll serve as the single point of contact for first-level IT support, handling user onboarding/offboarding and equipment setup. You'll ensure seamless workstation configuration and asset tracking for the organization. This role offers hands-on experience in a fast-paced BPO environment.

🎯 What You'll Do

• Manage user onboarding/offboarding requests and account lifecycle
• Build and configure workstations and laptops per company standards
• Track IT assets and ensure data accuracy with HR
• Handle Mobile Device Management (MDM) for BYOD devices

📋 Requirements

• Minimum 1 year of experience in BPO, shared service, or MSP
• Basic knowledge of Windows and Mac devices
• Experience with VPN, remote access tools, and mobile device management
• Willing to work onsite in Makati City

✨ Nice to Have

• Experience creating or improving Standard Operating Procedures (SOPs)
• Experience with IT support ticketing systems

🎁 Benefits & Perks

• 💰 PHP 35,000 salary with HMO coverage for employee
• 🏖️ PTO and sick leave credits (1.25 days per month)