3h ago

Customer Success Senior Manager

São Paulo, Brazil
full-timeseniorfintech

Description

You'll drive the success of Ripple's clients in Latin America by developing payment and custody solutions, scaling volume, and cross-selling products like RLUSD. You'll build strong relationships, understand customer needs, and collaborate with cross-functional teams to deliver exceptional outcomes.

Requirements

  • 10+ years experience with enterprise customers adopting new technology
  • Prior experience in FinTech, Web3, or start-up/disruptor preferred
  • Native or fluent Portuguese and Spanish
  • Knowledge of payments or custody industry preferred
  • Proven multi-stakeholder management in sophisticated environments

Responsibilities

  • Develop deep understanding of each customer's organization and needs
  • Build impactful relationships with key executives and decision-makers
  • Develop strategic account plans and manage contract renewals
  • Lead upsell and cross-sell opportunities
  • Drive collaboration across virtual execution teams
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