💼 About This Role

You'll be the frontline support for customer inquiries, troubleshooting AI and product issues including APIs and authentication. Your work directly ensures a seamless experience for enterprise clients in a fast-paced AI company. You'll have 4-week onboarding and opportunities for cross-functional projects.

🎯 What You'll Do

• Serve as first contact for customer support inquiries on technical and product issues
• Manage competing priorities while maintaining high responsiveness
• Collaborate with cross-functional teams to troubleshoot and escalate
• Document interactions to support continuous improvement

📋 Requirements

• 3+ years of technical support experience with enterprise AI products
• Strong empathy and communication skills for complex technical concepts
• Solid understanding of APIs and ability to troubleshoot them
• Proficiency with CRM and support tools

✨ Nice to Have

• Experience with white-glove or premium support
• Passion for continuous learning and industry trends

🎁 Benefits & Perks

• 🏢 Hybrid working: 3 days in-office, 2 remote
• 🎓 Professional development stipend
• 📚 4-week onboarding program
• 🔄 Cross-functional project opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Assessment· 60 min
3. 3Hiring Manager Interview· 45 min