🛠 Tech Stack

💼 About This Role

You'll provide reliable IT support to all Workleap team members, handling technical requests from access management to device administration. Your core impact is ensuring fast, high-quality service while documenting and improving team practices. You'll collaborate on incidents and help shape process improvements using automation and AI tools.

🎯 What You'll Do

• Provide high-quality technical support and resolve IT requests within reasonable timeframes
• Manage access and licenses for user accounts and SaaS tools
• Administer device fleet using MDM tools like Intune and Jamf
• Collaborate with IT team on incident resolution and ad hoc projects

📋 Requirements

• 8+ years of experience in IT support or related field
• Experience using AI tools or automation to improve IT efficiency
• Expertise in troubleshooting Windows 11 and macOS
• Knowledge of Azure AD, Microsoft 365, and Azure PIM

✨ Nice to Have

• Excellent interpersonal skills and customer service orientation
• Strong communication skills in French and English
• Autonomy, resourcefulness, and initiative

🎁 Benefits & Perks

• 🏠 Remote work flexibility
• 📚 Knowledge sharing culture
• 💡 Continuous improvement environment
• 👥 Collaborative team

📨 Hiring Process

Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer