🛠 Tech Stack

💼 About This Role

You'll build executive-level relationships and drive customer adoption of PagerDuty's platform. Your core impact is helping customers accelerate their digital journey through real-time operations and business value realization. This role stands out with a focus on AI/ML and automation within a leading Digital Operations Management company.

🎯 What You'll Do

• Foster executive-level trusted advisor relationships with customer IT, Engineering, and Support.
• Guide customers on process, people, and change management best practices.
• Proactively identify risks and work with sales on mitigation plans.
• Lead cross-functional post-sales team for seamless customer experience.

📋 Requirements

• 5-10 years relevant industry expertise
• Experience building business value ROI models
• Working knowledge in SaaS business model
• Strong knowledge of PagerDuty product features and capabilities

✨ Nice to Have

• Strong consulting skills as a trusted advisor
• Thrive in collaborative, fast-paced environment
• Ability to drive C-level conversations

🎁 Benefits & Perks

• 💰 Competitive salary
• 🏥 Comprehensive benefits package
• 🏖️ Flexible work arrangements
• 🗓️ Generous paid vacation time
• 👶 Paid parental leave

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min
4. 4Executive Interview· 45 min