Tech Stack

Description

You will work cross-functionally to drive core user metrics and eliminate root causes of poor user experience across the Starlink organization. You'll serve as a product manager for feature launches and automation projects, improving the global broadband access experience.

Requirements

• Bachelor's degree in engineering
• 2+ years experience in venture capital, management consulting, or operations/product management at a tech company
• Experience in data analysis using Python and SQL, R, or similar languages
• Knowledge of software development lifecycle and release process
• Must be willing to work extended hours and weekends as needed

Responsibilities

• Understand and drive core user metrics: NPS, Customer Contact Ratio, Cancellation Ratio, CSAT
• Work cross-functionally to triage and eliminate root causes of poor user experience
• Fix, delete, automate, or create processes for structural and emerging issues
• Serve as product manager for feature launches and software automation projects