🛠 Tech Stack

💼 About This Role

You'll provide technical support for a global IT organization, handling laptop replacements, software provisioning, and office desk workspace readiness. You'll be the first point of contact for internal and external stakeholders via ticketing platforms and in-person walk-ups. This role offers hands-on experience with Apple systems and Google Workspace in a collaborative team environment.

🎯 What You'll Do

• Process laptop replacement queue and ensure hardware readiness.
• Respond to technical issues via ITSM platforms and in-office walk-ups.
• Perform software provisioning and deprovisioning within access constraints.
• Manage Slack and Google Workspace administration tasks.

📋 Requirements

• 3-6+ years of proven helpdesk or technical support experience.
• Strong understanding of Apple operating systems and applications.
• Ability to communicate and write proficiently in a corporate environment.
• Familiarity with ITSM and helpdesk software is a plus.

✨ Nice to Have

• Technical certification or bachelor's degree in IT-related field.
• Experience with Slack administration.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• Requires 3-6+ years but job title is 'Helpdesk Technician' which is typically junior