💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital by delivering personalized, memorable service. Your core impact is ensuring every customer feels valued and supported during stressful emergencies. This role offers growth opportunities in a fast-paced, 24/7 environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent calls to doctors
• Deliver personalized experiences and find creative ways to say yes
• Process payments accurately while protecting personal information

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge of computer programs and practice management software
• Strong organizational skills with high attention to detail
• Ability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in a veterinary or healthcare setting
• Familiarity with emergency or high-stakes environments

🎁 Benefits & Perks

• 💰 Competitive compensation with 401K match
• 🏥 Comprehensive health benefits starting day one
• 📚 Unlimited CE + travel stipend ($2,500/yr for credentialed)
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 🕒 Flexible work schedules

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 week