🛠 Tech Stack

💼 About This Role

You'll be the connection between departments, delivering a warm and efficient customer experience. You'll ensure customers feel confident and supported while supporting field and procurement coordinators. This role offers a chance to grow in a company with over 95 years of history.

🎯 What You'll Do

• Answer incoming customer calls, texts, and chats with professionalism.
• Book service appointments and create accurate job records in CRM.
• Route calls and information to appropriate department or coordinator.
• Support field coordinator with daily duties as needed.

📋 Requirements

• High school diploma or GED required.
• Strong communication and listening skills.
• Basic understanding of HVAC, plumbing, or home services terminology.
• Comfort with technology: phones, CRMs, chat tools.

✨ Nice to Have

• Experience with ServiceTitan or similar CRM.
• Call center, scheduling, or customer service experience.
• HVAC, plumbing, or dispatch industry experience.

🎁 Benefits & Perks

• 📅 Stable full-time schedule
• 🏢 Office-based position
• 📞 Phone and computer provided

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone Screen· 15 min
2. 2In-Person Interview· 45 min
3. 3Offer· 2 days

🚩 Heads Up

• Salary is hourly and on the lower end for the role.
• Role seems to mix coordination and call center duties.