💼 About This Role

You'll handle customer inquiries via chat, email, and phone, ensuring a positive experience for users and driver partners. You'll log interactions accurately and escalate complex cases to senior team members. This role offers comprehensive training for career growth in a fast-paced logistics environment.

🎯 What You'll Do

• Handle customer inquiries via messaging, email, and phone
• Log customer interactions accurately in the system
• Escalate complex cases to senior team members
• Provide feedback to improve service processes

📋 Requirements

• Optimistic and proactive attitude with politeness
• Strong emotional management and problem-solving skills
• Availability to work weekends and holidays (08:00-21:00 shifts)

✨ Nice to Have

• Experience in customer service
• Fresh graduates welcome

🎁 Benefits & Perks

• 💰 Competitive salary with monthly range TWD 31,000-35,000
• 📚 Comprehensive training program provided
• 🌙 No night shifts