Description

As a Customer Success Manager at Cato Networks, you will be a trusted advisor guiding customers from deployment through renewal, driving adoption and expansion. You will build meaningful relationships, lead quarterly business reviews, and orchestrate post-sales motions including renewals and upsells.

Requirements

• Based in Japan
• 5+ years in Customer Success or sales at a high-growth SaaS company
• Exposure to networking or security solutions a plus
• Excellent communication and presentation skills
• Strong English language command

Responsibilities

• Manage health and retention of assigned accounts
• Develop relationships with customer stakeholders and internal teams
• Conduct QBRs and manage renewals and upsells