💼 About This Role

You'll own and grow a $5M–$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business. You'll drive expansion, retention, and customer outcomes as part of a full Account Management transformation. This role goes beyond relationship management — you'll own Net Revenue Retention (NRR) and operate with the pipeline discipline of a quota-carrying seller.

🎯 What You'll Do

• Own Net Revenue Retention (NRR) for your book of business
• Identify up-sell and cross-sell opportunities and progress to close
• Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
• Proactively manage renewal cycles and mitigate churn risk

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of independently identifying and closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, or renewals)
• Proficiency with CRM tools (Hubspot, Salesforce)

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Previous experience in Transportation Management Systems (TMS) or last-mile/logistics technology

🎁 Benefits & Perks

• 🏠 100% Remote and Global
• ⏰ Flexible Work Environment
• 📈 Dedicated Growth Path
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min