💼 About This Role

You'll handle escalated customer concerns and complex cases, investigating and resolving them while maintaining service quality. You'll collaborate with cross-functional teams to ensure timely resolutions and recommend process improvements to prevent repeat issues. This role offers the opportunity to work in a fast-paced operations environment with a focus on customer satisfaction and compliance.

🎯 What You'll Do

• Handle customer escalations from Customer Success, Support, or Operations teams.
• Investigate complex service, billing, performance, or compliance-related concerns.
• Document cases, findings, and resolutions accurately in internal systems.
• Recommend corrective actions and process improvements to prevent repeat issues.

📋 Requirements

• At least 2–3 years of experience in customer support or escalations handling.
• Strong written and verbal communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to remain calm and professional in high-pressure situations.

✨ Nice to Have

• Experience with CRM and ticketing systems.
• Knowledge of policy and contract interpretation.
• Cross-functional collaboration experience.

🎁 Benefits & Perks

• 🏖️ Work on-site in Metro Manila fast-paced environment.
• 📈 Career growth in dispute resolution and operations.
• 🤝 Collaborative team with cross-functional exposure.