💼 About This Role

You'll handle live chat support for a leading cryptocurrency exchange, helping 300+ million users globally. Your work will ensure fast, accurate resolutions that sustain high customer satisfaction.

🎯 What You'll Do

• Handle high volumes of live chat and incoming emails
• Identify and evaluate customers' needs to deliver satisfaction
• Provide accurate, valid, and comprehensive information
• Manage complaints and secure resolution within time limits

📋 Requirements

• 1+ years proven customer-facing experience
• Strong IT skills for professional use and technical queries
• Exceptional written communication and listening ability
• Fluent in English and German

✨ Nice to Have

• Knowledge of cryptocurrency/blockchain field
• Multi-lingual capability

🎁 Benefits & Perks

• 🌍 Remote work from anywhere in Europe
• 💰 Competitive salary (estimated USD 35-50k)
• 📈 Career growth in a leading blockchain company

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• Willing to work weekends and irregular hours including night shifts