Tech Stack

Description

You will provide top-tier IT support to employees globally, resolving complex technical issues, improving support processes, maintaining endpoint security, and ensuring productivity from anywhere. Troubleshoot hardware, OS, and enterprise applications in a collaborative team environment.

Requirements

• 2-3 years of IT support experience in a corporate environment
• High proficiency in written and verbal communication
• Experience supporting Active Directory and Entra environments
• Hands-on experience with Zendesk, Salesforce or similar platforms
• Familiarity with Microsoft Suite, Active Directory, Absolute

Responsibilities

• Provide IT support for employees globally across hardware, operating systems, and enterprise applications
• Triage inbound IT support cases, resolving or escalating as appropriate
• Troubleshoot complex issues with workstations, networking, authentication, email, and VPN
• Support and troubleshoot both MacOS and Windows environments, including laptop updates
• Administer user accounts and permissions in Active Directory and Microsoft Entra