🛠 Tech Stack

💼 About This Role

You'll deliver advanced technical support to enterprise customers in a globally distributed team, focusing on WordPress ecosystems and complex troubleshooting. You'll drive platform stability and customer excellence through deep debugging, performance optimization, and collaboration across engineering and support teams.

🎯 What You'll Do

• Deliver advanced technical support to enterprise customers via ticketing and calls
• Investigate and resolve complex issues with WordPress apps, plugins, and APIs
• Perform in-depth debugging using logs, monitoring tools, and code analysis
• Provide technical guidance on WordPress best practices and scalability

📋 Requirements

• WordPress experience with themes, plugins, hooks, and WP-CLI
• Proficiency in PHP, JavaScript, HTML, and CSS debugging
• Customer-facing technical support experience in enterprise environments
• Understanding of REST APIs, HTTP, DNS, Git, and version control

✨ Nice to Have

• Familiarity with WooCommerce, Gutenberg, or enterprise WordPress hosting
• Experience with caching layers and reverse proxies
• Knowledge of New Relic, Kibana, or similar observability tools

🎁 Benefits & Perks

• 🏠 Fully remote work
• 💰 Competitive salary with transparent compensation
• 🏖️ Open vacation policy for flexibility
• 📚 Continuous learning opportunities in WordPress and open-source
• 🚀 Career advancement across support, engineering, and leadership

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min