Description

You will define the client journey, establish trusted advisor relationships with customer executives, manage a healthy client portfolio, address escalated issues, deliver Quarterly Business Reviews, monitor health scoring, and drive account growth through upsell opportunities.

Requirements

• Subject matter expertise in home healthcare market
• Experience managing enterprise-level customer relationships
• Ability to present Quarterly Business Reviews
• Proactive account health monitoring
• Strong internal coordination skills

Responsibilities

• Define client journey and set expectations for milestones and ROI
• Establish trusted advisor relationships with customer executive teams
• Manage client portfolio to achieve NPS and Net Dollar Retention goals
• Address escalated customer issues with speed and urgency
• Deliver Quarterly Business Reviews uncovering new business uses and adoption