2h ago
Social Media Manager, CX
Sandy, UT, USA
full-timemidEnterprise technology / SaaS / AI
Tech Stack
Description
You will develop and execute a global social media strategy for NICE's AI-first positioning and CXone narrative, manage editorial calendars across LinkedIn, X, and YouTube, and drive executive and employee advocacy to amplify thought leadership.
Requirements
- 4+ years experience in social media management, ideally B2B technology or SaaS
- Proven track record growing engagement and reach for enterprise tech brands
- Strong understanding of LinkedIn as a B2B channel and major social platforms
- Experience with social media management tools like Sprinklr, Brandwatch, or Hootsuite
- Data-driven mindset and experience analyzing performance metrics
Responsibilities
- Develop and execute global social media strategy aligned with AI-first positioning
- Manage editorial calendar across LinkedIn, X, YouTube, and emerging platforms
- Drive executive and employee advocacy on social platforms
- Monitor social performance and optimize campaigns using intelligence tools
- Collaborate with design, PR, and marketing teams to produce engaging visuals and video content
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