2h ago

Social Media Manager, CX

Sandy, UT, USA
full-timemidEnterprise technology / SaaS / AI

Tech Stack

Description

You will develop and execute a global social media strategy for NICE's AI-first positioning and CXone narrative, manage editorial calendars across LinkedIn, X, and YouTube, and drive executive and employee advocacy to amplify thought leadership.

Requirements

  • 4+ years experience in social media management, ideally B2B technology or SaaS
  • Proven track record growing engagement and reach for enterprise tech brands
  • Strong understanding of LinkedIn as a B2B channel and major social platforms
  • Experience with social media management tools like Sprinklr, Brandwatch, or Hootsuite
  • Data-driven mindset and experience analyzing performance metrics

Responsibilities

  • Develop and execute global social media strategy aligned with AI-first positioning
  • Manage editorial calendar across LinkedIn, X, YouTube, and emerging platforms
  • Drive executive and employee advocacy on social platforms
  • Monitor social performance and optimize campaigns using intelligence tools
  • Collaborate with design, PR, and marketing teams to produce engaging visuals and video content
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