🛠 Tech Stack

💼 About This Role

You'll own strategic customer relationships for a portfolio of mid-market and enterprise accounts, driving product adoption and retention while collaborating cross-functionally with Product, Engineering, Sales, and Support. Your work directly impacts account growth and customer satisfaction.

🎯 What You'll Do

• Manage strategic customer relationships post-sale, focusing on adoption and retention
• Deliver outcome-oriented QBRs/EBRs and lead success planning
• Drive platform adoption through enablement and education on roadmap
• Monitor account health and proactively mitigate risks
• Resolve complex escalations with clear communication and customer focus

📋 Requirements

• 8+ years in enterprise SaaS with 3+ years in Customer Success or TAM
• Proven track record managing complex customer relationships including exec stakeholders
• Strong communication and analytical skills with measurable outcomes
• Technical familiarity with internet/networking technologies and security products

✨ Nice to Have

• Experience with security products
• Proficiency in Salesforce and Jira

🎁 Benefits & Perks

• 💰 Competitive compensation including equity and bonus
• 🏖️ Comprehensive benefits package

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Cross-functional Panel· 60 min