💼 About This Role

You'll provide real-time support to players across live chat, email, and other channels within the gaming and digital entertainment industry. Your core impact will be resolving inquiries and managing cases to ensure a positive customer experience.

🎯 What You'll Do

• Respond to customer inquiries via live chat, email, and other channels.
• Resolve player concerns while ensuring a positive support experience.
• Maintain accurate documentation of interactions and resolutions.
• Collaborate with internal teams on escalations and improvements.

📋 Requirements

• Excellent written communication skills in English and Hindi.
• Strong customer service mindset with proactive problem-solving.
• Ability to multitask and prioritize under pressure.
• Attention to detail and organizational abilities.

✨ Nice to Have

• Familiarity with live chat platforms or support systems.
• Previous experience in chat support, customer service, or gaming support.
• Excellent verbal communication skills in Hindi.

🎁 Benefits & Perks

• 💰 Competitive salary package
• 🏋️ Sports and gym allowance
• 🧠 Free therapy and wellness support sessions
• 🎉 Birthday gifts and employee recognition initiatives
• 🏖️ 25 days of paid vacation

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 day