🛠 Tech Stack

💼 About This Role

You'll serve as the first escalation point for unresolved customer issues and conduct risk assessments on new client onboarding requests. You'll help protect marketplace integrity while working in a fast-paced, collaborative hybrid environment.

🎯 What You'll Do

• Manage and resolve escalated cases from Tier 1 support.
• Conduct risk assessments on new client onboarding requests.
• Perform fraud investigations on user accounts.
• Investigate user-reported events to detect high-risk users.

📋 Requirements

• 2+ years in customer support, sales, or fraud investigation.
• Strong investigative skills with a natural curiosity.
• Excellent English communication (written and verbal).
• Proficient with support CRMs like Salesforce or Zendesk.

✨ Nice to Have

• Marketplace or dual-customer experience.
• Experience with fraud detection and risk assessment.

🎁 Benefits & Perks

• 🏖️ Paid Time Off covering annual, casual, and sick leave.
• 🏥 Medical Insurance for employee and immediate family.
• 🍽️ Complimentary Lunch/Dinner and unlimited tea/coffee.
• 📚 Career Development Budget for professional growth.
• 🏢 Hybrid Work Model (2 days in-office, 3 remote).