2h ago
Technical Customer Success Manager
United States
✨ $105k-$145k / yearest.
full-timemid RemoteContract Lifecycle Management (CLM) software
🛠 Tech Stack
💼 About This Role
You'll join Agiloft, a leader in CLM software, to accelerate customer value through hands-on technical delivery. You'll embed with enterprise customers to identify opportunities, configure AI workflows, and deploy production-ready solutions. This role stands out because you'll balance independent execution with collaboration across Customer Success, Product, and Professional Services teams to drive measurable AI adoption.
🎯 What You'll Do
- Partner with enterprise customers to translate needs into working solutions.
- Configure and deploy **AI-enabled workflows** using Agiloft Screens and PromptLab.
- Tune prompts and evaluate model outputs for reliability.
- Train customer administrators and document implementation patterns.
📋 Requirements
- 3–6 years of experience implementing or configuring enterprise SaaS platforms.
- Experience with LLM tooling and prompt engineering.
- API and integration experience in production environments.
- Ability to translate business requirements into technical architecture.
✨ Nice to Have
- Working knowledge of Python or similar programming language.
- Familiarity with RAG architectures.
- Experience in regulated industries.
🎁 Benefits & Perks
- 🏖️ Floating holidays and quarterly wellness day
- 💼 Remote work environment
- 📈 Employee Resource Groups (ERGs)
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