🛠 Tech Stack

💼 About This Role

You'll lead breakfix repair operations across server, storage, and network hardware, performing advanced CLI-based diagnostics to resolve failures. You'll mentor technicians, manage SLAs, and ensure high-quality support in a 24/7 environment. This role offers the chance to work with advanced hardware and a supportive team culture.

🎯 What You'll Do

• Lead hardware repair and troubleshooting for server, storage, and network platforms.
• Perform diagnostics using CLI tools like Cisco IOS, NX-OS, and Linux shell.
• Oversee component-level replacements and coordinate with OEM vendors for RMAs.
• Manage ticket queues and ensure SLA adherence through prioritization and escalation.

📋 Requirements

• Associate degree or equivalent hands-on experience in data center operations.
• 5+ years of experience in breakfix/repair support in enterprise environments.
• Proficiency with CLI-based tools (Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Experience troubleshooting server, storage, and network hardware.

✨ Nice to Have

• Industry certifications such as CompTIA Server+, CCNA, or Dell EMC.
• Experience with ticketing systems like ServiceNow or Remedy.
• Familiarity with scripting for automation (Bash, Python).

🎁 Benefits & Perks

• 🏥 Health, Vision, and Dental Insurance starting the 1st of the month after start date.
• 🍽️ Meals, snacks, drinks, and desserts provided.
• 🏖️ 10 Days PTO annually.
• 🎉 12 Paid Holidays and 6 Sick Days.
• 💰 401(k) Retirement Plan with $2,500 company match.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical Assessment· 45 min

🚩 Heads Up

• Physical requirements include lifting up to 100 pounds, which may be excessive for some candidates.
• Rotational shifts for 24/7/365 coverage could impact work-life balance.