💼 About This Role

You'll be the primary point of contact for practitioners and patients, providing proactive assistance and personalized solutions. You'll drive meaningful relationships and elevate the customer experience. This role offers hybrid work within Calgary, AB.

🎯 What You'll Do

• Complete about 25 contacts per day across all channels
• Maintain CSAT >90% and QA score >90%
• Communicate with lab reps and cross-functional teams
• Troubleshoot issues and raise bugs or operational issues

📋 Requirements

• About 25 contacts per day average across all channels
• CSAT >90% and QA score >90%
• Wrap up time adherence to defined metric

✨ Nice to Have

• Experience with lab product support
• Self-starter willing to research before asking for help

🎁 Benefits & Perks

• 💰 Competitive Compensation
• 🏖️ Flexible Paid Time Off
• 📈 RRSP match program
• 📦 Stock Options
• 🏥 Customizable benefits package with HSA

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min