🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for Splend's customers in Australia and the UK, managing queries and resolving issues. You'll support customer-facing teams in a fast-paced environment, ensuring accurate record keeping in CRM and building sustainable relationships. This zero-hours role offers flexibility between 6am and 10pm.

🎯 What You'll Do

• Handle customer interaction queries, issues, and complaints
• Log and update communications in CRM after each interaction
• Proactively contact customers for vehicle servicing scheduling
• Meet personal and team qualitative and quantitative targets

📋 Requirements

• Minimum 1+ year experience in customer service
• Superb communication skills both written and verbal
• Be tech savvy with ability to learn new systems quickly
• Strong customer service focus and commitment to excellence

✨ Nice to Have

• Experience using Zoho CRM
• Ability to work weekends and bank holidays

🎁 Benefits & Perks

• ⏰ Flexible schedule with shifts between 6am and 10pm
• 🌱 Green mobility company leading EV transition
• 🏢 Onsite role in Aldgate, London office

🚩 Heads Up

• Zero-hours contract offers no guaranteed hours
• Weekend and bank holiday work required