🛠 Tech Stack

💼 About This Role

You'll lead a B2B support team for autonomous drone products, ensuring high first-contact resolution 20/7. You'll directly impact customer satisfaction and team growth while collaborating with engineering and success teams. This role offers the chance to shape support operations at the leading US drone company.

🎯 What You'll Do

• Guide daily customer interactions to successful resolutions
• Own operational customer satisfaction, productivity, and CSR growth
• Continuously improve processes and policies for customer experience
• Collaborate with Center of Excellence team on training and CRM efficiency

📋 Requirements

• 2+ years of progressive customer support leadership experience
• Proven effectiveness at leading Support teams for hardware, software, and cloud products
• Data-driven mindset with experience using Salesforce Service Cloud or equivalent

✨ Nice to Have

• Prior B2B field service maintenance and repair experience
• Experience with UAS, robotics, or IoT products
• Applied AI experience in customer support

🎁 Benefits & Perks

• 💰 Competitive base salary
• 📊 Equity in the form of options
• 🏖️ Comprehensive benefits package
• 🚀 Various incentives and stipends
• 🔄 Relocation assistance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical panel interview· 60 min
4. 4Offer· 15 min