🛠 Tech Stack

💼 About This Role

You'll lead service delivery for B2B clients, designing scalable automated support processes. You'll leverage data and tools like Zendesk to drive continuous improvement. This role offers freedom to shape your own progression in a fast-growing fintech.

🎯 What You'll Do

• Leading service delivery for B2B clients
• Designing scalable automated support processes
• Using Zendesk to optimize workflows
• Tracking KPIs and identifying trends with data

📋 Requirements

• Experience leading customer support teams in B2B fintech
• Experience designing automated workflows
• Proficiency with Zendesk or similar platforms
• Data-driven approach to translate insights into improvements

✨ Nice to Have

• API experience
• Technical awareness

🎁 Benefits & Perks

• 💰 Salary between £55,000 and £75,000
• 🌴 27 days holiday + bank holidays + birthday off
• 🏥 Private medical insurance with AXA Health
• 📖 £750 learning budget per person
• 👪 Enhanced parental leave