💼 About This Role

You'll handle customer inquiries across phone, chat, and email for a digital-first bank. Your core impact is delivering first-call resolution and exceptional customer outcomes in a fast-paced contact centre environment.

🎯 What You'll Do

• Answer high volume calls and manage live chat and email queries
• Resolve complex banking queries on first contact
• Accurately investigate and escalate customer issues
• Participate in initiatives to improve customer service processes

📋 Requirements

• Customer service experience within financial services or banking
• Exceptional service across telephony, chat, and email in a busy contact centre
• High accuracy and attention to detail
• Adaptability to changing priorities and customer demand

✨ Nice to Have

• Expertise in digital communications and online banking
• Proactive approach to creating frictionless customer journeys

🎁 Benefits & Perks

• 🏖️ Time off in lieu for bank holidays worked
• 🏢 Hybrid working (office Mon-Wed)

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 week