🛠 Tech Stack

💼 About This Role

You'll provide advanced troubleshooting and technical support to end users, including executives. You'll perform root-cause analysis and escalate complex issues while delivering high-level customer service for events at the venue.

🎯 What You'll Do

• Provide advanced troubleshooting and technical support to end users.
• Perform root-cause analysis for complex issues and provide solutions.
• Escalate unresolved issues to internal teams and follow up.
• Deploy and configure endpoint devices and maintain asset log.

📋 Requirements

• AA/AS Degree in Information Systems or related field
• 2-4 years of experience in technical support
• Strong knowledge of mobile device OS (iOS, Android)
• Knowledge of TCP/IP and Wi-Fi troubleshooting

✨ Nice to Have

• BA/BS Degree preferred
• CompTIA A+ certification
• ITIL Foundations v3 preferred

🎁 Benefits & Perks

• 🏖️ Medical, dental, vision insurance
• 💰 401k plan with 3% match
• 🌴 Paid holidays, vacation, and sick time
• 👶 Parental leave
• 🏥 Flexible spending and HSA options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 1 hour
3. 3Offer· N/A