Description

You will own the post-onboarding stage for mid-market and strategic accounts, driving retention, adoption, and customer satisfaction. You'll lead three specialized teams, manage customer relationships, and collaborate across departments to ensure seamless product implementation and long-term value.

Requirements

• 5+ years managing Customer Success teams in SaaS
• Experience in enterprise customer success roles
• Proven success in large-scale product implementation
• Strong leadership and team development skills
• Strategic mindset with focus on customer outcomes

Responsibilities

• Own post-onboarding stage for mid-market and strategic accounts
• Lead and mentor three customer success teams
• Drive retention, gross retention, and customer expansion
• Oversee product implementation from C-suite to frontline employees
• Track KPI: retention rates, adoption rates, gross retention