💼 About This Role

You'll own the end-to-end customer experience post-sale, acting as the connective tissue between customers, product, and go-to-market. You'll drive onboarding, adoption, and long-term value realization for healthcare operators and revenue cycle leaders. This is a highly cross-functional role blending customer success, implementation, and operational problem-solving.

🎯 What You'll Do

• Lead onboarding for new customers from kickoff through deployment
• Serve as primary point of contact for key customer stakeholders
• Diagnose workflow inefficiencies and recommend process improvements
• Bring structured feedback to product and engineering for feature prioritization

📋 Requirements

• 5+ years in customer success, consulting, operations, or implementation
• Experience with healthcare systems, RCM, MSOs, or DSOs strongly preferred
• Ability to manage multiple complex accounts simultaneously

✨ Nice to Have

• Background in high-growth startup or fast-paced environment
• Low ego, high ownership mindset
• Naturally curious and problem-solving oriented

🎁 Benefits & Perks

• 💰 Equity as part of total compensation
• 🏥 Benefits included in total comp package