🛠 Tech Stack

💼 About This Role

You'll lead technical excellence for Motive's strategic enterprise customers as their primary escalation point. You'll drive resolution of high-impact challenges and build trusted relationships through expert guidance. This role offers white-glove service at scale with direct impact on product improvements.

🎯 What You'll Do

• Serve as senior escalation point for complex technical issues
• Collaborate with Product and Engineering on defect resolution
• Build SQL queries for proactive device health monitoring
• End-to-end ownership of critical customer issues

📋 Requirements

• 2-4+ years in Technical Support with increasing responsibility
• Proven ability to deep dive technical problems and diagnose
• Experience with root cause analysis using 5 Whys or Fishbone
• Proficiency in SQL for data analysis

✨ Nice to Have

• Experience with APIs
• Experience with Transportation Management or Fleet Maintenance integrations
• Knowledge of Global Mid-Market/Strategic/Enterprise market

🎁 Benefits & Perks

• 🏖️ Flexible time off
• 💻 Remote-friendly culture
• 📈 Career growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min