🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for practitioners and patients, providing proactive assistance and personalized solutions. Your dedication drives satisfaction and positions the company as an industry leader.

🎯 What You'll Do

• Collaborate with practitioners and patients via phone, email, and live chat
• Troubleshoot issues and recommend suitable product features
• Resolve complex inquiries using support tools and product knowledge
• Build sustainable relationships through open communication

📋 Requirements

• Proven experience in customer-centric roles (retail or hospitality)
• Strong communication and organizational skills
• Flexible scheduling to support customers across North America
• Ability to multitask in a dynamic environment

✨ Nice to Have

• Familiarity with Gladly
• Experience with SaaS productivity tools

🎁 Benefits & Perks

• 💰 Competitive Compensation
• 🏖️ Flexible Paid Time Off
• 📈 RRSP match program
• 📊 Stock Options
• 🏥 Customizable benefits (medical, dental, vision) with HSA

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 week