🛠 Tech Stack

💼 About This Role

You'll balance real-time workforce needs with long-term planning to ensure support teams are properly staffed. You'll analyze data, optimize schedules, and react quickly to fluctuations in demand in a fully remote, international setup. Your decisions directly influence service quality and team performance at a global scale.

🎯 What You'll Do

• Create and optimize agent schedules based on forecasted demand
• Monitor real-time metrics to ensure SLA adherence
• Reallocate resources dynamically to address staffing gaps
• Track and report on schedule adherence and productivity

📋 Requirements

• Proven experience in workforce management or scheduling
• Strong analytical skills with data interpretation ability
• Experience with workforce management tools (e.g., NICE, Teleopti)
• Fluency in English is required

✨ Nice to Have

• Experience working in remote or globally distributed teams
• Proactive mindset with continuous improvement focus

🎁 Benefits & Perks

• 🏖️ Flexible paid time off
• 👶 16 weeks paid parental leave
• 📈 Stock options and long-term incentives
• 🏠 Home office budget and IT equipment
• 📚 Learning and development budget

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min