🛠 Tech Stack

💼 About This Role

You'll deliver warm, customized support for customers across our family of products. You'll analyze and resolve complex issues with empathy and critical thinking. You'll contribute to the knowledge base and collaborate with senior engineers on escalations.

🎯 What You'll Do

• Handle inbound phone and email support cases
• Classify and prioritize incidents by severity
• Troubleshoot technical issues using product knowledge
• Collaborate with senior engineers on complex cases

📋 Requirements

• 2+ years of product support experience
• Experience with CRM systems
• Intermediate desktop OS knowledge (PC and Server)

✨ Nice to Have

• Computer/IT certification
• Knowledge of Salesforce
• Virtualization experience

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min