19h ago

Customer Success Associate

Manila

✨ $40k-$55k / yearest.

full-timejunior Hybridsoftware

πŸ›  Tech Stack

πŸ’Ό About This Role

You'll partner with Smartly's Global Strategic Accounts team to help large advertisers execute and optimize campaigns across paid social and programmatic media. You'll drive platform adoption and operational excellence through campaign setup, reporting, and troubleshooting. This role offers hands-on experience with AI-powered ad tech used by 700+ global brands.

🎯 What You'll Do

  • Partner with CSMs to deliver strategic support for enterprise accounts.
  • Support onboarding, training, and quarterly business reviews.
  • Oversee end-to-end campaign setup and optimization across platforms.
  • Conduct campaign analysis and provide actionable insights.
  • Build and maintain performance dashboards and reporting.

πŸ“‹ Requirements

  • 1–3 years of experience in digital advertising or customer success.
  • Proven ability to execute paid media campaigns on social and programmatic platforms.
  • Strong analytical and presentation skills with Excel/PowerPoint proficiency.
  • Excellent communication and organizational skills for global stakeholder management.

✨ Nice to Have

  • Experience with Smartly or similar ad tech platforms.
  • Familiarity with programmatic buying (DV360, The Trade Desk).
  • Background in SaaS or ad tech environment.

🎁 Benefits & Perks

  • πŸ–οΈ Flexible PTO
  • πŸ“ˆ Professional development opportunities
  • 🌍 Global team collaboration
  • πŸ’» Remote-friendly hybrid setup
  • πŸŽ‰ Inclusive culture

πŸ“¨ Hiring Process

Estimated timeline: 2-3 weeks Β· AI estimate

  1. 1Recruiter ScreenΒ· 30 min
  2. 2Hiring Manager InterviewΒ· 45 min
  3. 3Technical AssessmentΒ· 60 min
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