🛠 Tech Stack

💼 About This Role

You'll provide on-site technical support to system users, resolving hardware and software issues. You'll manage Tier 1-Tier 3 tickets and maintain systems for clients. This role requires working weekend shifts (Fri-Mon, 10-hour days).

🎯 What You'll Do

• Troubleshoot and resolve hardware/software issues for clients.
• Manage ticket queue and ensure timely resolution.
• Maintain and install new equipment and infrastructure.
• Manage MS Exchange and Active Directory environments.

📋 Requirements

• Bachelor's degree in CS/IT or equivalent experience.
• 4-7 years of IT experience in enterprise environment.
• 3+ years of recent systems maintenance and end user support.
• Hands-on experience with Windows Server, MS Exchange/365, Active Directory.

✨ Nice to Have

• Financial services industry experience.
• MSP experience.
• Experience with ConnectWise or similar ticketing system.

🚩 Heads Up

• Requires working weekend shifts with 10-hour days.
• Mixes Tier 1 and Tier 3 support expectations.