18h ago

Customer Service Delivery Advocate

Augusta, GA

$35.4k-$39.5k / year

full-timemidretail

๐Ÿ’ผ About This Role

You'll deliver vehicles to customers' doors and provide exceptional service as part of Carvana's market operations team. You'll drive custom car haulers, load and unload vehicles, and complete paperwork while driving customer satisfaction. This role offers performance-based pay progression and fast-track advancement opportunities.

๐ŸŽฏ What You'll Do

  • Deliver vehicles to customers' doors using custom car haulers
  • Frequently load and unload vehicles onto the hauler
  • Complete customer paperwork and update tracking system
  • Inspect and maintain safe operation of the car-hauler

๐Ÿ“‹ Requirements

  • At least 2 years of customer-facing experience
  • Valid driver's license with clean driving record
  • Ability to obtain a Notary within 90 days (employer-sponsored)
  • Ability to lift 50 lbs and perform physically demanding tasks

โœจ Nice to Have

  • Experience in automotive or delivery services
  • Chauffeur's license (in certain states)
  • Vehicle Verifier license (in certain states)

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ 100% Company Paid Healthcare Premiums plus dental and vision
  • ๐Ÿ–๏ธ Generous PTO: 13 days first year, increasing to 20 days
  • ๐Ÿ’ฐ Performance-Based Compensation with raises every 90 days ($0.50/hr)
  • ๐ŸŽ“ Tuition Reimbursement and Student Loan Repayment Program
  • ๐Ÿ“ˆ Carvana Shares annual equity grant and Employee Stock Purchase Plan

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Phone Screenยท 30 min
  2. 2Interviewยท 45 min
  3. 3Offerยท 1 week
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