Description

As a Customer Success Associate at Mews, you'll support SMB customers transitioning from sales to active users of Mews products, focusing on driving product adoption, retention, and account value through AI-powered engagement.

Requirements

• French language proficiency
• Experience in customer success or similar role

Responsibilities

• Support customers during transition from sales/onboarding to active product usage
• Engage with SMB customers at scale using AI for automation
• Drive product adoption and retention
• Increase total account value of customers